FICT Support

Create a cinematic story. Choose what happens next.

Contact sunwoo@secondearth.io for help, privacy requests, or purchase issues. Please include your platform and a brief description; never send your device capability, passwords, or full payment details.

Use Settings → Restore purchases for eligible store purchases. A generated scene uses 20 credits; a failed scene refunds them. Director credits arrive once a week, in a week you open the app; weeks you skip do not accumulate. You can retry a failed scene, return to a saved film, report a scene, delete a film, or delete all guest data in the app.

To cancel a subscription, use your Apple App Store or Google Play subscription settings. Deleting app data does not cancel billing. Without login, stories belong to the device's protected guest session; store restoration does not restore deleted stories.